Reduced Endoscopy On-Call Staff Burnout
Care Process & Redesign
Organisational Leadership
National University Health System Quality Improvement
National University Health System
31 December 2021
Reduce avoidable call back hours from 131 to 104 hours and eliminate prolonged call back episodes ≥12 hours. Revised workflows successfully reduced burnout and optimized call back hours.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Organisational Leadership, Care Process ＆ Redesign, Human Resource, Staff Wellbeing, Quality Improvement, Workflow Redesign
About this Content
Aims
Reduce avoidable call back hours from 131 to 104 hours and eliminate prolonged call back episodes ≥12 hours.
Background
Staff were frequently called back during off-hours, causing burnout, decreased satisfaction, and violations of regulations.
Methods
Revised workflows, implemented Intercept Foam Spray for scopes, optimized team coordination, and developed E-listing criteria.
Results
Call back hours reduced to 104 hours/month; call back episodes ≥12 hours eliminated. Staff satisfaction improved significantly.
Conclusion
Revised workflows successfully reduced burnout and optimized call back hours.
Lessons Learnt
Systematic changes, teamwork, and proper coordination reduce call back stress and improve efficiency.
Keywords
Endoscopy Call Back, Burnout, Workflow Optimization, Intercept Foam Spray, Team Coordination
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Gastroenterology |
Project Lead(s) | Zhang Rong |
Project Member(s) | Wang Caihong |
Connect with this contributor!
Zhang Rong - rong_zhang@nuhs.edu.sg
Project Attachment
C_218_NTFGH_QM_2021_Reduced_Endoscopy_On_call_Staff_Burnout_LS_290722docx.pdf