Reduce waiting time during Intravesical therapy in Urology Clinic
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2022
To reduce patient waiting time for Intravesical BCG therapy in the Urology clinic by 50% within 4 months. Reduced waiting times enhanced patient compliance and clinical outcomes; scalable for other clinics providing BCG therapy.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Value Based Care, Patient Satisfaction, Productivity, Cost Saving, Quality Improvement, Clinical Practice Improvement, Workflow Redesign, Access To Care, Waiting Time
About this Content
Aims
To reduce patient waiting time for Intravesical BCG therapy in the Urology clinic by 50% within 4 months.
Background
Long waiting times increase patient anxiety and inefficiency in clinic workflow.
Methods
Streamlined processes, such as issuing urine bottles at registration, attaching memos to expedite lab tests, and initiating home post-instillation (HPI).
Results
Reduced waiting time by 77%, saving 120 minutes per patient per session; improved patient satisfaction and staff efficiency.
Conclusion
Reduced waiting times enhanced patient compliance and clinical outcomes; scalable for other clinics providing BCG therapy.
Lessons Learnt
Workflow redesign and stakeholder collaboration significantly improve patient outcomes and operational efficiency.
Additional Information
SHM 2022 Value-Based Care Award.
Keywords
Intravesical Therapy, BCG, Urology Workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Medical, Pharmacy |
Applicable Specialty or Discipline | Urology, Pharmacology |
Project Lead(s) | Ma Victoria Dela Cruz Gonzalves |
Project Member(s) | Zhang Xin |
Connect with this contributor!
Ma Victoria Dela Cruz Gonzalves - ma.victoria.dela.cruz.gonzalves@skh.com.sg
Project Attachment
C_668_SKH_NHIP_2022_Reduce_waiting_time_during_Intravesical_therapy_in_Urology_Clinic.pdf