REDUCE, REVIEW and REVAMP the Bill Cancellation Workflow in Specialist Outpatient Clinics (SOCs)
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Reduce bill cancellations and improve staff satisfaction and efficiency in SOCs. Continuous improvement processes enhance healthcare administration efficiency.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Operational Management, Financial Management
About this Content
Aims
Reduce bill cancellations and improve staff satisfaction and efficiency in SOCs.
Background
SGH had a high volume of bill cancellations, requiring continuous monitoring and analytics.
Methods
Conducted root-cause analysis, engaged stakeholders, and implemented an interactive Tableau dashboard.
Results
Significant reduction in cancellations, enhanced efficiency, and real-time performance tracking via dashboards.
Conclusion
Continuous improvement processes enhance healthcare administration efficiency.
Lessons Learnt
Stakeholder collaboration and data-driven insights are essential for sustainable improvements.
Additional Information
SHM 2021 – Shortlisted Project
Keywords
Billing Workflow, Tableau Dashboard, Process Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Chiew Pei Pei |
Project Member(s) | Shirley Loh |
Connect with this contributor!
Chiew Pei Pei - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C538_SGH_SHM_2021_REDUCE_REVIEW_and_REVAMP_the_bill_cancellation_workflow.pdf