REDUCE, REVIEW and REVAMP the Bill Cancellation Workflow in Specialist Outpatient Clinics (SOCs)
Project Categories
Care Process & Redesign
Technology
Platform
Singapore Healthcare Management Congress
Cluster
SingHealth
31 December 2021
Reduce bill cancellations and improve staff satisfaction and efficiency in SOCs. Continuous improvement processes enhance healthcare administration efficiency.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Operational Management, Financial Management
About this Content
Aims
Reduce bill cancellations and improve staff satisfaction and efficiency in SOCs.
Background
SGH had a high volume of bill cancellations, requiring continuous monitoring and analytics.
Methods
Conducted root-cause analysis, engaged stakeholders, and implemented an interactive Tableau dashboard.
Results
Significant reduction in cancellations, enhanced efficiency, and real-time performance tracking via dashboards.
Conclusion
Continuous improvement processes enhance healthcare administration efficiency.
Lessons Learnt
Stakeholder collaboration and data-driven insights are essential for sustainable improvements.
Additional Information
SHM 2021 – Shortlisted Project
Keywords
Billing Workflow, Tableau Dashboard, Process Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Chiew Pei Pei |
Project Member(s) | Shirley Loh |
Connect with this contributor!
Chiew Pei Pei - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C538_SGH_SHM_2021_REDUCE_REVIEW_and_REVAMP_the_bill_cancellation_workflow.pdf