Reduce Rejected Specimen Rate
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
To reduce the specimen rejection rate in the National Heart Centre Singapore to 0.7% or less. Sustainable reductions in specimen rejection improve care delivery and cost efficiency.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Job Effectiveness, Access To Care, Turnaround Time, Operational Management, Logistics Management, Value Based Care, Patient Reported Experience Measures, Patient Satisfaction, Productivity, Time Saving, Cost Saving
About this Content
Aims
To reduce the specimen rejection rate in the National Heart Centre Singapore to 0.7% or less.
Background
Specimen rejection delays treatments and increases costs, negatively impacting patients.
Methods
Standardized specimen collection, roll calls, and re-education campaigns.
Results
Reduced rejection rates to 0.65%, saving $7,672 annually. Improved patient satisfaction and teamwork.
Conclusion
Sustainable reductions in specimen rejection improve care delivery and cost efficiency.
Lessons Learnt
Regular feedback and consistent processes minimize rejection rates and enhance team collaboration.
Additional Information
SHM 2021 Shortlisted Project
Keywords
Specimen Collection, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Heart Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Medical ＆ Laboratory Technology, Cardiology, Phlebotomy |
Project Lead(s) | Wong Wei Chi Belinda |
Project Member(s) | Low Huiling |
Connect with this contributor!
Wong Wei Chi Belinda - singaporehealthcaremanagement@singhealth.com.sg