Reduce Preparation Time from In Procedure Room To Procedure Start Time
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2018
Reduce preparation time from 20 minutes to 10 minutes by December 2018 for elective cardio procedures. Streamlined processes reduced turnaround time and improved safety, quality, and patient experience.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Patient Satisfaction, Productivity, Time Saving
About this Content
Aims
Reduce preparation time from 20 minutes to 10 minutes by December 2018 for elective cardio procedures.
Background
Preparation times >20 minutes caused delays, extended fasting, and increased patient anxiety before procedures.
Methods
Implemented workflow improvements: pre-checks for IV cannula, machine readiness, and confirmed doctor availability.
Results
Preparation time reduced to 10 minutes; reduced patient anxiety and improved workflow efficiency.
Conclusion
Streamlined processes reduced turnaround time and improved safety, quality, and patient experience.
Lessons Learnt
Effective preparation and communication reduced delays and improved patient experiences.
Keywords
Cardiovascular Lab, Preparation Time, Patient Experience
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Medical |
Applicable Specialty or Discipline | Cardiology, Surgery |
Project Lead(s) | Veronica Kwok |
Project Member(s) | Nur Idra |
Connect with this contributor!
Veronica Kwok - veronica_kwok@nuhs.edu.sg
Project Attachment
C_158_NTFGH_QM_2018_Reduce_Preparation_Time_from_In_Procedure_Room_To_Procedure_Start_Time.pdf