Reduce Incidence of Repeating Blood Investigations for Adrenal Incidentaloma Endocrine Workup
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Reduce repeated blood investigations for Adrenal Incidentaloma Workup to 0 by Sept 2019. Workflow changes improved efficiency, reduced rework, and enhanced patient satisfaction.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Adherence Rate, Safe Care, Patient Satisfaction
About this Content
Aims
Reduce repeated blood investigations for Adrenal Incidentaloma Workup to 0 by Sept 2019.
Background
Repeated investigations caused dissatisfaction, frustration, and delays for patients.
Methods
Developed and implemented patient instructional leaflets in four languages to guide preparation for blood tests.
Results
Repeat investigations dropped to 0% from March 2019 to September 2019.
Conclusion
Workflow changes improved efficiency, reduced rework, and enhanced patient satisfaction.
Lessons Learnt
Collaboration across healthcare professionals and use of instructional tools were key to success.
Keywords
Adrenal Incidentaloma, Repeat Blood Tests, Patient Leaflet, Workflow Improvement, PDSA Cycle
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Endocrinology |
Project Lead(s) | Masdiana Binte Mohamed Yusof |
Project Member(s) | Tay Lee Hiang |
Connect with this contributor!
Masdiana Mohamed Yusof - masdiana_mohamed_yusof@nuhs.edu.sg