Reduce Frequency of Open Charge Codes to Bill Patients For Frequently Used Consumables Used During Their Surgery in Operating Theatre
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2019
Reduce the use of open charge codes for frequently used consumables by 30%. Standardised processes and new charge codes successfully reduced the reliance on open codes for consumables.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Operational Management, Financial Management, Quality Of Life, Workflow Redesign
About this Content
Aims
Reduce the use of open charge codes for frequently used consumables by 30%.
Background
30% of OT consumables were billed using open charge codes, leading to inaccuracies and billing inefficiencies.
Methods
Created unique charge codes, defined roles for OT Admin and Finance, reduced redundant requests, and streamlined processes.
Results
Reduced open charge codes by 52% as of 30 Jun 2019; 211 unique charge codes were created.
Conclusion
Standardised processes and new charge codes successfully reduced the reliance on open codes for consumables.
Lessons Learnt
Constant communication of correct information to all stakeholders reduced process gaps and improved billing accuracy.
Keywords
Workflow Redesign, Charge Codes, Billing Accuracy, OT Consumables
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Surgery |
Project Lead(s) | Eliza Wang |
Project Member(s) | Veronica Yong |
Connect with this contributor!
Eliza Wang - wang_hsing_u_eliza@nuhs.edu.sg
Project Attachment
56_JCH_QM_2019_Reduce_Frequency_of_Open_Charge_Codes_to_Bill_Patients_combine.pdf