Reduce Counter Registration
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2022
Reduce counter registrations by 30–40% within 3 months. Redesigning visitor workflows addressed lonctively; the system is scalable for future enhancements.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Value Based Care, Workflow Redesign, Access To Care, Waiting Time
About this Content
Aims
Reduce counter registrations by 30–40% within 3 months
Background
100% of visitor registrations were processed manually at counters, leading to long queues and delays .
Methods
Implemeistration kiosks, integrated VMS quotas, and launched online pre-registration options .
Results
Achieved **40% reduunter registrations; significantly reduced lobby queue times .
Conclusion
Redesigning visitor workflows addressed lonctively; the system is scalable for future enhancements .
Lessons Learnt
Collaborative planning and systy are critical for sustainable workflow changes .
Keywords
tration, Self-Registration Kiosk, Queue Managemenistration
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Jessie Goh |
Project Member(s) | Lobby Management Team |
Connect with this contributor!
Jessie Goh - jessie_goh@nuhs.edu.sg