Redesigning Care to Empower Our Residents
Care Continuum
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
30 January 2026
To empower residents by involving them in decision-making processes and improving their quality of life through active. The RC has successfully empowered residents, improved their quality of life, and fostered a supportive community through active.
Year Submitted: 2025
Published Date: 30 January 2026
Tags: Care Continuum, Preventive Care, Community Health, Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Quality Of Life
About this Content
Aims
To empower residents by involving them in decision-making processes and improving their quality of life through active participation in meaningful activities.
Background
Before the RC was established, residents lacked a platform to give meaningful feedback, affecting activity participation and communication of nursing needs. The introduction of the RC boosted community engagement and empowered residents with decision-making, enhancing their sense of belonging, physical and psychosocial well-being, and improving resident care.
Methods
The RC engages nursing home residents in decisions impacting their daily lives and well-being. Regular meetings with leaders from nursing, programmes, physiotherapy, facilities, and catering departments allow residents to voice opinions and provide feedback for improving Quality of Life (QoL).
Results
Following implementation, residents' QoL and psychosocial wellbeing have noticeably improved. Participation rates increased from less than 5 activities per month before implementation to more than 5 activities per month.
The scale of this project will increase when the system is implemented in a new nursing home slated for completion in 2026.
Conclusion
The RC has successfully empowered residents, improved their quality of life, and fostered a supportive community through active participation and decision-making.
Lessons Learnt
Empowerment and active participation of residents lead to improved engagement and quality of life. However, challenges include high turnover in committee members and finding coherent, willing replacements.
Keywords
Empowerment, Decision-making, Community Engagement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Sree Narayana Mission (Singapore) |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration, Others, Community Care |
Applicable Specialty or Discipline | Allied Health, Medical Social Workers, Healthcare Administrators, Operations |
Project Lead(s) | YOGESWARI D/O CHANDRASEKARAN |
Project Member(s) | NOOR SYAZWANI BINTE MOHAMAD |
Connect with this contributor!
YOGESWARI D/O CHANDRASEKARAN - Yogeswari@snm.org.sg
Project Attachment
162_Sree_Narayana_Mission_NHIP_2024_Redesigning_Care_to_Empower_Our_Residents.pdf