Redesigning Care by Engaging Nursing Homes (NH)
31 December 2018
Project Categories
Care Continuum
Care Process & Redesign
Platform
National Healthcare Innovation and Productivity Medals
Cluster
Agency for Integrated Care - Intermediate and Long Term Care
National Healthcare Group
To streamline and reduce the turnaround time of nursing home (NH) applications. Reduction in NH placement wait time led to a reduction in 25,000 bed days and an estimated cost avoidance of $25 million annually.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Care Continuum, Quality Improvement, Workflow Redesign, Access To Care, Waiting Time, Productivity, Cost Saving, Intermediate and Long Term Care ＆ Community Care, Nursing Home Care
About this Content
Aims
To streamline and reduce the turnaround time of nursing home (NH) applications
Background
There were long waiting times for NH placements. The project focused on reducing application turnaround time and improving workflow with the input of multiple stakeholders.
Methods
Implemented a Value Stream Mapping (VSM) approach to streamline NH application processes and improve communication between various healthcare and nursing home staff
Results
By redesigning the NH application process and eliminating unnecessary steps, average wait times for NH placements were reduced by 70%, and the rework rate for applications fell from 95% to 2%
Conclusion
Reduction in NH placement wait time led to a reduction in 25,000 bed days and an estimated cost avoidance of $25 million annually
Lessons Learnt
Open communication, stakeholder involvement, and constant feedback led to significant process improvements and reduced patient wait times
Keywords
Process Efficiency, Nursing Home, Workflow Redesign, Stakeholder Engagement, Bed Day Saving, Cost Avoidance
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group, Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Tan Tock Seng Hospital, Ren Ci Hospital, St Theresa’s Home |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Nursing, Allied Health |
Applicable Specialty or Discipline | Geriatric Medicine |
Project Lead(s) | Hayley Chua |
Project Member(s) | Tan Tock Seng Hospital |
Connect with this contributor!
Hayley Chua - hayley_chau@ttsh.com.sg
Project Attachment
141_TTSH_NHIP_Redesigning_Care_by_Engaging_NH_thru_VSM_combine.pdf (opens in new tab)