Redesign of Patient Operation Gown
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To improve patients’ satisfaction rate on the new patient gown from 50% to 80% and nurses’ satisfaction on functionality. The redesign improved satisfaction, safety, and workflow efficiency, demonstrating the importance of patient and staff-centered.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Quality Improvement, Design Thinking, Value Based Care, Patient Satisfaction
About this Content
Aims
To improve patients’ satisfaction rate on the new patient gown from 50% to 80% and nurses’ satisfaction on functionality from 50% to 80% within 6 months.
Background
The previous patient gown caused confusion and difficulties with invasive line access and compromised modesty during ambulation.
Methods
Redesigned patient gowns addressing root causes, such as ties and sleeve accessibility, based on prioritization criteria.
Results
Surveys showed satisfaction rates increased from 50% to over 80% among patients and nurses; improvements were statistically significant (p < 0.05).
Conclusion
The redesign improved satisfaction, safety, and workflow efficiency, demonstrating the importance of patient and staff-centered innovation.
Lessons Learnt
Collaboration between departments ensures successful redesigns; clear communication and guidance enhance adoption.
Additional Information
Singapore Healthcare Management Congress 2023 – Merit Prize (Patient Experience category)
Keywords
Patient Gown, Gown Design
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Nursing, Medical |
Applicable Specialty or Discipline | Surgery, Intensive Care Medicine |
Project Lead(s) | Huang Liwen |
Project Member(s) | Yeo Shu Hui |
Connect with this contributor!
Huang Liwen - singaporehealthcaremanagement@singhealth.com.sg