Redesign of Care Roles in the Community Care Sector – Job redesign of a Community Care Associate
Care Process & Redesign
Training ＆ Education
Workforce Transformation
National Healthcare Innovation and Productivity Medals
Others
31 December 2022
Attract and retain locals by redesigning care roles to include multi-skilling and career pathways. Redesigning roles improves retention and sustainability in community care.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Workforce Transformation, Care Process ＆ Redesign, Training ＆ Education, Job Redesign, Inter-Disciplinary, Professional Development, Value Based Care, Workflow Redesign, Assessment, Workplace Based Assessment
About this Content
Aims
Attract and retain locals by redesigning care roles to include multi-skilling and career pathways.
Background
Aging population and workforce required transformation of care roles to address rising demands.
Methods
Developed CCA role; introduced in-house foundational training and OJT structures.
Results
Increased local hires by 160% during Early Adopter phase; positive feedback on CCA role.
Conclusion
Redesigning roles improves retention and sustainability in community care.
Lessons Learnt
Standardized training and competency assessment ensure consistent skill levels across care teams.
Keywords
Community Care, Workforce Transformation, Job Redesign, Competency Assessment
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Others |
Organization(s) Involved | NTUC Health |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Patient Service Associate, Medical Social Workers, Healthcare Administrators |
Project Lead(s) | Joan Tay |
Project Member(s) | Jack Sim Swee Jek |
Connect with this contributor!
Joan Tay - joan.tay@ntuchealth.sg
Project Attachment
C_31_NTUC_Health_NHIP_2022_Redesign_of_Care_Roles_in_the_Community_Care_Sector.pdf