Redesign Bedside Handover to Enhance Patient-centred and Safe Care
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2020
Achieve patient-centred care and improve communication by engaging caregivers during handover. Bedside handovers improved care continuity, communication, and trust between caregivers and nurses.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Patient Reported Experience Measures, Patient Satisfaction
About this Content
Aims
Achieve patient-centred care and improve communication by engaging caregivers during handover.
Background
Paediatric patients' limited communication created care gaps and missed caregiver involvement.
Methods
Piloted bedside handovers with caregiver engagement, applied PDSA, and conducted staff training.
Results
Recommendation rate increased by 21% (53% to 74%); call bell activation decreased by 21%.
Conclusion
Bedside handovers improved care continuity, communication, and trust between caregivers and nurses.
Lessons Learnt
Engaging stakeholders, particularly staff and caregivers, is crucial for overcoming change resistance.
Additional Information
Positive results sustained for over a year, supporting “Target Zero Harm” vision.
Keywords
Bedside Handover, Patient-Centred Care, Communication, Paediatrics, Caregiver Engagement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Paediatrics |
Project Lead(s) | Wong Kin Ling |
Project Member(s) | Ng Gaik Nai |
Connect with this contributor!
Wong Kin Ling - wong.kin.ling@kkh.com.sg
Project Attachment
440_KKH_NHIP_2020_Redesign_Bedside_Handover_to_Enhance_Patient_centred_and_Safe_Care_combine.pdf