Recognizing the Importance of Speaking up for Patient Safety
Care Process & Redesign
Organisational Leadership
Training ＆ Education
Singapore Healthcare Management Congress
SingHealth
31 December 2018
To measure the changes in attitudes and practices of medical professionals in the department of Obstetrics and Gynecology. Respectful and assertive communication breaks down barriers and unites healthcare teams towards patient safety.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Organisational Leadership, Training ＆ Education, Care Process ＆ Redesign, Organisational Leadership, Culture Building, Human Resource, Staff Engagement, Education Platform, Physical Learning Platform, Value Based Care, Safe Care, International Patient Safety Goals
About this Content
Aims
To measure the changes in attitudes and practices of medical professionals in the department of Obstetrics and Gynecology after attending the SUF seminar.
Background
Fear of retribution, hierarchy, and lack of organizational support often hindered communication for patient safety.
Methods
Conducted "Speaking Up for Safety" seminars to address barriers and foster open communication for safety practices.
Results
Willingness to raise concerns increased to 95%, supported by management backing and institutional initiatives.
Conclusion
Respectful and assertive communication breaks down barriers and unites healthcare teams towards patient safety.
Lessons Learnt
Changing organizational culture requires senior staff role modeling and continuous messaging.
Additional Information
Singapore Healthcare Management 2023 – Highlighted Initiative for Safety Communication.
Keywords
Safety, Patient Safety, Open Communication, Effective Clinical Communication, Organization Culture, Leadership.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Allied Health |
Applicable Specialty or Discipline | Healthcare Administrators, Obstetrics and Gynaecology |
Project Lead(s) | Lional Karunamary |
Project Member(s) | Suzanna Sulaiman |
Connect with this contributor!
Dr. Lional Karunamary - lional.karunamary@kkh.com.sg
Project Attachment
SHM_CO015_KKH_Recognizing_the_Importance_of_Speaking_up_for_Patient_Safety_OD_edit_combine.pdf