Re-engineering Business Office Process for Bright Vision Hospital COVID 19 Operations
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Expedite transfers and admissions of COVID-19 patients while mitigating communication and financial risks. Efficient workflows and digital tools ensure sustainable COVID-19 response management.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Access To Care, Turnaround Time, Operational Management, Financial Management, Risk Management, Cost Recovery
About this Content
Aims
Expedite transfers and admissions of COVID-19 patients while mitigating communication and financial risks.
Background
Bright Vision Hospital needed quick adaptations for COVID-19 operations.
Methods
Staggered staff schedules, created workflows, used online tools like QR codes and internet platforms.
Results
Achieved 2-3 hours turnaround for admissions and transfers; treated over 1,267 patients by March 2021.
Conclusion
Efficient workflows and digital tools ensure sustainable COVID-19 response management.
Lessons Learnt
Flexible schedules and digital tools enhance operational efficiency during crises.
Additional Information
SHM 2021 – Shortlisted Project (Finance Category)
Keywords
COVID-19 Operations, Patient Communication
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Community Hospital, Bright Vision Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Amran bin Abdul |
Project Member(s) | Marianne Au |
Connect with this contributor!
Amran bin Abdul - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C542_V2_SCH_SHM_2021_Re_engineering_Business_Office_Process.pdf