Re-creating sustainable last mile solutions through optimizing resources for a greener value chain
Care Process & Redesign
AIC Community Care Excellence Awards
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2022
Develop a lean model to optimize operations, reduce delivery times, and improve sustainability. Lean methodology enhanced productivity, reduced carbon emissions, and improved resilience.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Lean Methodology, Operational Management
About this Content
Aims
Develop a lean model to optimize operations, reduce delivery times, and improve sustainability.
Background
The Meals on Wheels (MOW) program faced inefficiencies due to silo operations, long delivery routes, and manpower shortages.
Methods
Reallocated clients to nearby centers, implemented a Fleet Management System, cross-trained staff, and optimized workflows.
Results
Mileage reduced by 29% (768km), saving 7.66g CO₂ per meal; delivery times improved with 20 hours saved/vehicle over 3 months.
Conclusion
Lean methodology enhanced productivity, reduced carbon emissions, and improved resilience.
Lessons Learnt
Lean models and resource optimization improved operational efficiency and environmental sustainability.
Additional Information
Productivity Improvement Gold Award 2022 (CCEA)
Keywords
Sustainability, Lean Management, Meals on Wheels, Fleet Optimization, Carbon Emissions Reduction
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Ang Mo Kio Thye Hua Kwan Hospital |
Platform(s) | AIC Community Care Excellence Awards |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Geriatric Medicine, Healthcare Administrators |
Project Lead(s) | Andy Lee |
Project Member(s) | Stanley Lee |
Connect with this contributor!
Andy Lee - andylee@thkmc.org.sg
Project Attachment
C_20_THKMC_CCEA_2022_Re_Creating_Sustainable_Last_Mile_Solutions.pdf