Ramp… Ramp up NCS Service
Care Continuum
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Increase and sustain NCS utilization for chronic disease patients at Outram Polyclinic to 25%. NCS successfully enhanced care delivery for stable chronic disease patients, improving efficiency and outcomes.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Care Continuum, Value Based Care, Utilisation, Chronic Care, Primary Care, Intermediate and Long Term Care ＆ Community Care, Right-Siting
About this Content
Aims
Increase and sustain NCS utilization for chronic disease patients at Outram Polyclinic to 25%.
Background
NCS utilization rates were consistently below 15%, exacerbated during the COVID-19 circuit breaker period.
Methods
Family physicians reviewed eligible patients, time-matched slots, and NCS nurses conducted care sessions with adjacent doctor support.
Results
Sustained NCS utilization rate above 40%; 72% patient awareness, 64% rated NCS as “Excellent.”
Conclusion
NCS successfully enhanced care delivery for stable chronic disease patients, improving efficiency and outcomes.
Lessons Learnt
Inter-professional collaboration and nurse-doctor support improved right-siting and patient care continuity.
Additional Information
Merit Award (Operations Category), SHM Conference 2021.
Keywords
NCS Service, Chronic Disease Management, Patient Care, Right-Siting, Nursing
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Polyclinics |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lee Hwee Khim |
Project Member(s) | Mary Kelias |
Connect with this contributor!
Lee Hwee Khim - Lee.Hwee.Khim@singhealth.com.sg