Radiology Breast Imaging Centre Fast Lane
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2021
To improve patient experience by reducing registration waiting time from an average of 22.5 minutes to 5 minutes. Successfully improved the patient experience, reducing delays and ensuring better service delivery.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Value Based Care, Patient Satisfaction, Quality Improvement, Workflow Redesign
About this Content
Aims
To improve patient experience by reducing registration waiting time from an average of 22.5 minutes to 5 minutes.
Background
Long waiting times caused delays for same-day scan appointments at the Radiology Breast Imaging Centre.
Methods
Introduced a colored "Fast Lane Card" and established communication via TigerText group chat.
Results
Reduced waiting time from 22.5 minutes to 5 minutes; streamlined patient flow and enhanced satisfaction.
Conclusion
Successfully improved the patient experience, reducing delays and ensuring better service delivery.
Lessons Learnt
Crises can inspire innovative ideas; leveraging simple tools like cards can achieve significant workflow improvements.
Keywords
Radiology, Fast Lane, Patient Experience
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Radiology |
Project Lead(s) | Siti Maslinda |
Project Member(s) | Ivena |
Connect with this contributor!
Siti Maslinda - siti_maslinda_bte_wahab@nuhs.edu.sg
Project Attachment
C172_NTFGH_QM_2021_Radiology_Breast_Imaging_Centre_Fast_Lane.pdf