Radiology Breast Imaging Centre Fast Lane
Project Categories
Care Process & Redesign
Platform
National University Health System Quality Improvement
Cluster
National University Health System
31 December 2021
To improve patient experience by reducing registration waiting time from an average of 22.5 minutes to 5 minutes. Successfully improved the patient experience, reducing delays and ensuring better service delivery.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Value Based Care, Patient Satisfaction, Quality Improvement, Workflow Redesign
About this Content
Aims
To improve patient experience by reducing registration waiting time from an average of 22.5 minutes to 5 minutes.
Background
Long waiting times caused delays for same-day scan appointments at the Radiology Breast Imaging Centre.
Methods
Introduced a colored "Fast Lane Card" and established communication via TigerText group chat.
Results
Reduced waiting time from 22.5 minutes to 5 minutes; streamlined patient flow and enhanced satisfaction.
Conclusion
Successfully improved the patient experience, reducing delays and ensuring better service delivery.
Lessons Learnt
Crises can inspire innovative ideas; leveraging simple tools like cards can achieve significant workflow improvements.
Keywords
Radiology, Fast Lane, Patient Experience
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Radiology |
Project Lead(s) | Siti Maslinda |
Project Member(s) | Ivena |
Connect with this contributor!
Siti Maslinda - siti_maslinda_bte_wahab@nuhs.edu.sg
Project Attachment
C172_NTFGH_QM_2021_Radiology_Breast_Imaging_Centre_Fast_Lane.pdf