Quality improvement project to increase the referral rate to a Weight Management Clinic in Ang Mo Kio Polyclinic
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2022
To increase referral rates to Weight Management Clinic (WMC) among obese patients in Ang Mo Kio Polyclinic from 0% to 9% in. Integrated strategies enhanced referrals and patient engagement but fell short of targets.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Access To Care, Referral Rate
About this Content
Aims
To increase referral rates to Weight Management Clinic (WMC) among obese patients in Ang Mo Kio Polyclinic from 0% to 9% in six months.
Background
Low baseline referrals to WMC among obese patients despite high obesity prevalence in Singapore.
Methods
Patient education, motivational interviewing, and multimedia awareness
Results
Referral rates increased to 1.73%. Obesity counseling rates improved from 13.2% to 52.3%.
Conclusion
Integrated strategies enhanced referrals and patient engagement but fell short of targets.
Lessons Learnt
Multimedia and staff engagement improved awareness and outcomes but faced system and language barriers.
Additional Information
NHG Quality Day 2022: Junior Medical Doctors Merit Award
Keywords
Weight Management, Obesity
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group Polyclinics |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lee Jun Hwee, Benjamin |
Project Member(s) | Kao Chin Yu |
Connect with this contributor!
Dr Lee Jun Hwee - Benjamin_JH_LEE@nhgp.com.sg
Benjamin -