Putting Pharmacists in Specialist Outpatient Clinics: A Pilot Study of Integrating Services Under One Roof
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Reduce touchpoints and waiting time by integrating pharmacists into Specialist Outpatient Clinics. Decentralized workflows positively impacted wait times, offering sustainable outpatient care solutions.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Patient Satisfaction, Waiting Time
About this Content
Aims
Reduce touchpoints and waiting time by integrating pharmacists into Specialist Outpatient Clinics.
Background
Conventional workflows required multiple sequential steps, increasing pharmacy waiting time.
Methods
Decentralized pharmacists reviewed prescriptions immediately post-consultation during a 3-month pilot.
Results
Processing time reduced by ~25%; 96% of patients collected medication immediately upon arrival.
Conclusion
Decentralized workflows positively impacted wait times, offering sustainable outpatient care solutions.
Lessons Learnt
Concurrent processes streamlined patient flow; team-based care improved efficiency and satisfaction.
Keywords
Decentralized Pharmacist, Workflow Integration, Outpatient Care, Patient Wait Time
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Yi Feng Lai |
Project Member(s) | Yan Ru Tan |
Connect with this contributor!
Yi Feng Lai - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_101_SKH_SHM_2018_Putting_Pharmacists_in_SOC_A_Pilot_Study_of_Integrating_Services.pdf