Proposed workflow to improve the dental operatory session utilisation rate
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Increase dental operatory session utilization from 78% to above 85% by March 2020. Optimized workflows improved session utilization, balancing clinician flexibility and resource needs.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Value Based Care, Operational Management, Resource Allocation, Utilisation
About this Content
Aims
Increase dental operatory session utilization from 78% to above 85% by March 2020.
Background
Limited operatory slots at NTFGH due to clinician consolidation caused inefficiencies.
Methods
Implemented advanced leave submissions (2 months), improved coordination, and flexible work arrangements.
Results
Utilization rate increased to 87%; session coordination improved with early planning and flexibility.
Conclusion
Optimized workflows improved session utilization, balancing clinician flexibility and resource needs.
Lessons Learnt
Early leave submissions and communication between Ops Managers and clinicians drive utilization efficiency.
Keywords
Dental Operatory, Utilisation Rate, Resource Optimization, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Dental / Dentistry |
Project Lead(s) | Wong Li Beng |
Project Member(s) | Adrian Yap |
Connect with this contributor!
Dr Wong Li Beng - Li_Beng_Wong@nuhs.edu.sg