Project TeleHEAL (Heal, Embrace And Love): The Implementation of Telemedicine at Dover Park Hospice Home Care
Care Continuum
Technology
AIC Community Care Excellence Awards
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2022
Implement and sustain telemedicine during and beyond COVID-19, using a hybrid home care model. Telemedicine enhanced the care model, balancing technology and human touch to improve patient experience.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Technology, Care Continuum, Digital Health, Telehealth, Tele-Monitoring, Intermediate and Long Term Care ＆ Community Care, Home Care, End-Of-Life Care, Palliative Care
About this Content
Aims
Implement and sustain telemedicine during and beyond COVID-19, using a hybrid home care model.
Background
Telemedicine was essential during the pandemic to provide safe, quality care for palliative home care patients.
Methods
Implemented telemedicine via video consultations (VC), focusing on stable patients initially. Expanded to include unstable phases post-success.
Results
804 VCs conducted; VC adoption increased 4.8-fold from 2020 to 2022. 82% of patients/families reported being "satisfied" or "very satisfied".
Conclusion
Telemedicine enhanced the care model, balancing technology and human touch to improve patient experience.
Lessons Learnt
Dedication to embracing telemedicine improved patient care efficiency, especially during after-office hours.
Additional Information
Winner of AIC Community Care Excellence Awards 2022 (Silver)
Keywords
Telemedicine, Palliative Care, Video Consultations, Hybrid Model, COVID-19
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Dover Park Hospice |
Platform(s) | AIC Community Care Excellence Awards |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Palliative Medicine, Geriatric Medicine |
Project Lead(s) | Yee Choon Meng |
Project Member(s) | Katherine Lim |
Connect with this contributor!
Dr Yee Choon Meng - choonmeng_yee@doverpark.sg
Project Attachment
C_19_DPH_CCEA_2022_Project_TeleHEAL_Heal_Embrace_And_Love.pdf