Project LESS - Lighten ED Safekeep Stockpile
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Reduce safekeeping bags in ED and time taken for PSA to locate bags by 50%. Workflow redesign significantly reduced crowding and improved PSA efficiency in bag management.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Productivity, Manhour Saving, Operational Management, Inventory Management, Quality Improvement, Workflow Redesign, Job Effectiveness
About this Content
Aims
Reduce safekeeping bags in ED and time taken for PSA to locate bags by 50%.
Background
COVID-19 restrictions tripled the number of safekeeping bags, causing ED overcrowding and delays.
Methods
Introduced workflow changes: bag transfer to wards, NOK coordination, bag tracking system, and PSA task allocations.
Results
Bags held reduced by 48% (from 79 to 29.5 per day); retrieval time reduced to 1.5 minutes/bag.
Conclusion
Workflow redesign significantly reduced crowding and improved PSA efficiency in bag management.
Lessons Learnt
A willing spirit, communication, and teamwork were essential for success; processes were continuously refined.
Keywords
Safekeeping Bags, ED Workflow, Inventory Management, PSA Task Allocation, Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Ancillary Care, Nursing |
Applicable Specialty or Discipline | Emergency Medicine, Patient Service Associate |
Project Lead(s) | Desmond Koh |
Project Member(s) | Lye Siew Lin |
Connect with this contributor!
Desmond Koh - koh_tze_hock@nuhs.edu.sg
Project Attachment
C_227_NTFGH_QM_2020_Project_LESS_Lighten_ED_Safekeep_Stockpile.pdf