Project ESCAPE - Empowering Senior Care Aides through Prospects and Education
Organisational Leadership
Workforce Transformation
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2024
Reduce nurse attrition by 10%; increase job satisfaction by 12%; optimize resources through upskilling and job redesign. Project reduced attrition, improved satisfaction, and optimized costs; scaling to all wards at BHEH.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Workforce Transformation, Organisational Leadership, Job Redesign, Upskilling, Workforce Sustainability, Workforce Performance, Workforce Productivity, Change Management, Human Resource, Staff Development
About this Content
Aims
Reduce nurse attrition by 10%; increase job satisfaction by 12%; optimize resources through upskilling and job redesign.
Background
Manpower shortages and high attrition rates among nursing aides. Upskilling aims to mitigate resource constraints and improve satisfaction.
Methods
Upskilled nursing aides, redesigned roles, and implemented a dedicated training program with clinical process reviews.
Results
Nurse attrition reduced by 10%; satisfaction increased by 40% (nurses) and 12% (aides); annual cost savings of $324,000.
Conclusion
Project reduced attrition, improved satisfaction, and optimized costs; scaling to all wards at BHEH.
Lessons Learnt
Effective communication and dedicated trainers are essential for successful job redesign and upskilling programs.
Additional Information
Winner of NHIP 2024 – Best Practice (Workforce Transformation category).
Keywords
Senior Care Aides, Nurse Attrition, Job Satisfaction, Upskilling, Cost Saving, Healthcare Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Bright Hill Evergreen Home |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Nursing |
Applicable Specialty or Discipline | Geriatric Medicine, Healthcare Administrators |
Project Lead(s) | Cheng Siok Khoong |
Project Member(s) | Alvina Tan |
Connect with this contributor!
Ms. Alvina Tan - alvina.tan@bheh.org
Project Attachment
C_125_BHEH_NHIP_2024_Project_ESCAPE_Empowering_SeniorCare_Aides_through_Prospects_and_Education.pdf