Process Efficiency in Reducing Manual Journal Entries for Credit Card Commissions
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Automate manual processes for credit card commission postings to increase efficiency and reduce errors. The initiative enhanced efficiency and cost savings across multiple institutions, with plans to extend automation to other services.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Financial Services/FinTech, Digital Platforms, Productivity, Time Saving, Cost Saving, Quality Improvement, Workflow Redesign, Operational Management, Financial Management
About this Content
Aims
Automate manual processes for credit card commission postings to increase efficiency and reduce errors.
Background
Manual processing of credit card commission statements for SAP uploads was labor-intensive, requiring 3 hours daily.
Methods
Collaborated with banks and IHIS to develop CSV reports and a customized SAP program to automate postings.
Results
Reduced manual journal entries by 56%; saved 520 overtime hours annually, equivalent to $31,500.
Conclusion
The initiative enhanced efficiency and cost savings across multiple institutions, with plans to extend automation to other services.
Lessons Learnt
Collaborative automation improves productivity and reduces errors while strengthening interdepartmental relationships.
Additional Information
Singapore Healthcare Management 2018 – Highlighted Initiative for Financial Automation.
Keywords
Automation, SAP Integration, Credit Card Commission, Process Efficiency, Cost Savings.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital, Singapore General Hospital, Sengkang General Hospital, National Heart Centre Singapore, Oversea-Chinese Banking Corporation Limited, United Overseas Bank, IHIS-Synapxe |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lee Yar Sze |
Project Member(s) | Eunice Lim |
Connect with this contributor!
Lee Yar Sze - lee.yar.sze@kkh.com.sg