Proactive Multidisciplinary Collaboration to Improve Patient Flow
Care Process & Redesign
Yishun Health One Improvement Festival
National Healthcare Group
3 April 2025
To review and improve on step-down care and discharge processes to enhance patient flow and overall patient experience. The multidisciplinary initiatives improved overall hospital experience for patients and fostered a culture of continuous improvement.
Year Submitted: 2025
Published Date: 03 April 2025
Tags: Workflow Redesign, Quality Improvement, Time Saving, Care Process ＆ Redesign, Discharge Planning, Value Based Care, Patient Satisfaction
About this Content
Aims
To review and improve on step-down care and discharge processes to enhance patient flow and overall patient experience.
Background
The text highlights issues such as delays in discharge due to inefficient processes, lack of communication, and uninformed care teams regarding referral criteria and bed availability.
Methods
Multidisciplinary teams evaluated step-down care and discharge procedures, revising caremodels to ensure right-siting of patients. Interventions included assigning patients into care streams and driving ambulatory and elective surgery.
Results
From May to October 2024, clinicians flagged 57 patients to Inpatient Services to expedite discharge, achieving a median discharge time of 6 days. The average weekly fit long-stayers dropped from 23 in May 2024 to 7 in October 2024.
Conclusion
The multidisciplinary initiatives improved overall hospital experience for patients and fostered a culture of continuous improvement.
Lessons Learnt
The collaborative efforts of different departments enhanced patient flow and ensured timely discharges, exemplifying the power of a unified vision.
Additional Information
1. Secured platforms were created for communication, and a QR code with step-down care information was placed in the Emergency Department and inpatient wards. 2.The One Improvement Festival 2025 (Category D - Building Strong Partnerships in Improvement Work) – Top 15 Finalists
Keywords
Patient Flow, Discharge Processes, Multidisciplinary Collaboration
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Khoo Teck Puat Hospital |
Platform(s) | Yishun Health One Improvement Festival |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Geriatric Medicine |
Project Lead(s) | Lee J.Y.T., Nurashikin B.M.S.Y. |
Project Member(s) | Ng Chong Jin |
Connect with this contributor!
KTPH & YCH Innovation & Improvement (I&I) Office - i-i@ktph.com.sg
Project Attachment
747_KTPH_OIF_2025_Proactive_Multidisciplinary_Collaboration_to_Improve_P.pdf