PreReg@ Home: Revolutionising Admission Registration to Delight Patients and Improve Staff Engagement
Care Process & Redesign
Technology
Ministry of Health Quality Improvement
Others
31 December 2023
Reduce late admissions to less than 3% by enabling virtual pre-registration for early morning admissions. PreReg@Home successfully reduced admission delays, improved patient satisfaction, and staff engagement.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Technology, Care Process ＆ Redesign, Digital Health, Digital Apps, Quality Improvement, Workflow Redesign
About this Content
Aims
Reduce late admissions to less than 3% by enabling virtual pre-registration for early morning admissions.
Background
Peak-hour bottlenecks led to 4.2% of patients arriving with less than 60 minutes to prepare for procedures.
Methods
Developed a virtual pre-registration process (PreReg@Home) using Zoom and appointment scheduling.
Results
Late admissions reduced to 1.8%; wait times decreased by 62%, with sustained improvements into 2023.
Conclusion
PreReg@Home successfully reduced admission delays, improved patient satisfaction, and staff engagement.
Lessons Learnt
Technology adoption and cross-department collaboration are critical to enhancing patient workflows.
Additional Information
MOH National QI Conference 2023 – People’s Choice Poster Award
Keywords
Pre-Registration, Digital Health, Admission Workflow, Patient Satisfaction, Process Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Others |
Organization(s) Involved | Mount Elizabeth Hospitals |
Platform(s) | Ministry of Health Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Joseph Hu Yikai |
Project Member(s) | Ng Ee Chow |
Connect with this contributor!
Joseph Hu Yikai - joseph.hu@mountelizabeth.com.sg