Post Occupancy Evaluation (POE)
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Develop a tool to better understand users' experience post-occupancy and improve future facility designs. POEs are a useful tool for evaluating design, space utilization, and system maintainability.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Design Thinking
About this Content
Aims
Develop a tool to better understand users' experience post-occupancy and improve future facility designs.
Background
Focused on improving person-centered design by gathering user feedback on renovated facilities.
Methods
Surveys conducted for Clinical and Office projects. Factors considered: Place, People, and Maintenance.
Results
10 of 11 criteria achieved ratings of 80%+, except Environmental Quality (60%). Feedback included issues with mould and odor.
Conclusion
POEs are a useful tool for evaluating design, space utilization, and system maintainability.
Lessons Learnt
Collaboration on feedback improves facility usability and maintainability, enhancing user satisfaction.
Additional Information
Implemented POEs for selected projects to ensure continuous improvement.
Keywords
Post Occupancy, Evaluation, Design Thinking
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital, SingHealth Headquarter |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Beatrice Low |
Project Member(s) | Teh Wai Ching |
Connect with this contributor!
Beatrice Low - singaporehealthcaremanagement@singhealth.com.sg