[POP Collect 2025] NHG HealthBot
Technology
POP Collect
Others
5 June 2025
To enhance residents' and patients' service experience through Generative AI and assist with NHG-related general queries. The NHG HealthBot is a valuable tool for navigating information and performing healthcare transactions.
Year Submitted: 2025
Published Date: 05 June 2025
Tags: Technology, Artificial Intelligence, Digital Platforms, Digitalisation, Digital Health, Chat Bots
About this Content
Aims
To enhance residents' and patients' service experience through Generative AI and assist with NHG-related general queries.
Background
The NHG HealthBot is a multilingual chatbot with generative AI capabilities designed to improve user experience and engagement.
Methods
The HealthBot provides quick, tailored responses and recommendations, and is accessible via NHG websites, NHG Cares App, and WhatsApp Business.
Results
Residents receive more efficient service as agents are redirected to handle transactional requests requiring personalized attention.
Conclusion
The NHG HealthBot is a valuable tool for navigating information and performing healthcare transactions.
Lessons Learnt
Residents receive more efficient service as agents are redirected to handle transactional requests requiring personalized attention.
Keywords
HealthBot, AI, service, residents, patients, engagement, experience
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Others |
Organization(s) Involved | Institutions under NHG |
Platform(s) | POP Collect |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | InfoTech, Healthcare Administrators |
Project Lead(s) | Lynnette Wang |
Project Member(s) | Et al. |
Connect with this contributor!
Lynnette Wang - lynnette_lf_wang@nhg.com.sg