Point of Care Scanning for Fast Track Referral Letters from Polyclinic
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2021
Eliminate filing time and ensure referral letters are readily available during consultations. Point-of-care scanning streamlined workflows, eliminating inefficiencies and compliance risks.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Value Based Care, Productivity, Time Saving, Manhour Saving, Digitalisation, Digitisation
About this Content
Aims
Eliminate filing time and ensure referral letters are readily available during consultations.
Background
Fast Track Referral cases required retrieving physical letters, which was time-consuming and posed PDPA risks.
Methods
Introduced point-of-care scanning, storing referral letters in the EPIC media manager, and shredding physical documents.
Results
Eliminated retrieval needs; improved patient consultation efficiency and data security; reduced PDPA risks.
Conclusion
Point-of-care scanning streamlined workflows, eliminating inefficiencies and compliance risks.
Lessons Learnt
Paperless systems improve productivity, patient safety, and compliance with data privacy regulations.
Keywords
Referral Letter, Scanning, Paperless Workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital, Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Adeline Tan |
Project Member(s) | Noralyn |
Connect with this contributor!
Adeline Tan - adeline_hs_tan@nuhs.edu.sg
Project Attachment
C181_NTFGH_JCH_QM_2021_Point_of_Care_Scanning_for_Fast_Track_Referral_Letters_from_Polyclinic.pdf