Plain English Glossary
Care Continuum
Care Process & Redesign
Training ＆ Education
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To improve communication by helping healthcare workers (HCWs) communicate effectively with patients using layman terms. The Plain English Glossary empowered patients and HCWs, fostering better communication and trust in care delivery.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Continuum, Care Process ＆ Redesign, Training ＆ Education, Preventive Care, Patient Education, Value Based Care, Patient Satisfaction, Learning Approach
About this Content
Aims
To improve communication by helping healthcare workers (HCWs) communicate effectively with patients using layman terms.
Background
Patients struggle to understand medical jargon, affecting their ability to make informed decisions and partner in care.
Methods
Developed a glossary of 150 simplified medical terms in collaboration with patients and HCWs; used in training and education programs.
Results
Over 1,700 nurses and HCWs trained; glossary made available online, improving communication and patient engagement.
Conclusion
The Plain English Glossary empowered patients and HCWs, fostering better communication and trust in care delivery.
Lessons Learnt
Engaging patients and HCWs in co-creating solutions builds trust and ensures relevancy.
Additional Information
Singapore Healthcare Management Congress 2022 – Merit Award (Patient Experience).
Keywords
Good English, Glossary, Effective Communication, Patient Education
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Headquarter |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health, Ancillary Care, Healthcare Administration, Nursing, Medical, Pharmacy |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Ai Ling Sim Devadas |
Project Member(s) | Ellil Mathiyan |
Connect with this contributor!
Ai Ling Sim Devadas - singaporehealthcaremanagement@singhealth.com.sg