Pioneering New Hearing Care Delivery Model Right Siting Hearing Device Repair Related Services to Industry Partner
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To right-site hearing aid repair services to vendors, reducing repair-related visits and improving patient experience. The initiative improved workflow efficiency and patient care and is now adopted nationwide.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Organisational Leadership, Change Management, System Change
About this Content
Aims
To right-site hearing aid repair services to vendors, reducing repair-related visits and improving patient experience.
Background
SGH Audiology saw increasing hearing aid repairs, consuming clinical resources and prolonging patient wait times.
Methods
Implemented vendor repair services via contractual agreements, patient education, and phased adoption.
Results
Reduced repairs at SGH by 61% from 2019 to 2022; repair-related visits reduced by 50%, and patient satisfaction improved.
Conclusion
The initiative improved workflow efficiency and patient care and is now adopted nationwide.
Lessons Learnt
Vendor partnerships and phased implementations are effective for system changes.
Additional Information
Singapore Healthcare Management Congress 2023 – Merit Prize (Operations category)
Keywords
Hearing Device Repair, Right Siting
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Audiology |
Project Lead(s) | Adam Tan Ping Meng |
Project Member(s) | Melissa Tan Yiling |
Connect with this contributor!
Adam Tan Ping Meng - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_881_SGH_SHM_2023_Pioneering_New_Hearing_Care_Delivery_Model.pdf