Pilot Implementation of Red Zone Patients Automated Alerts to Smartphones based on NEWS score (National Early Warning Score)
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2020
Reduce human errors and delays in activating senior doctors and ICU outreach nurses for RED zone patients. Digitalized alerts enhanced patient safety and reduced ICU admissions through early intervention.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Access To Care, Waiting Time, Value Based Care, Length Of Stay, Productivity, Cost Saving, Digitalisation, Digital Platforms, Information ＆ Communication Technology, Smartphone, Automation
About this Content
Aims
Reduce human errors and delays in activating senior doctors and ICU outreach nurses for RED zone patients.
Background
Compliance to the escalation matrix for deteriorating patients was as low as 10%, risking delays.
Methods
Implemented automated NEWS score-based alerts sent to smartphones for patients in RED zone criteria.
Results
NEWS alerts: 365 cases from 201 patients; ICU admissions avoided for 17 patients, improving care.
Conclusion
Digitalized alerts enhanced patient safety and reduced ICU admissions through early intervention.
Lessons Learnt
Digital alerts improved compliance, reduced escalation delays, and facilitated timely interventions.
Keywords
NEWS Score, Automated Alerts, Escalation Policy, ICU Outreach, Patient Safety
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing, Medical |
Applicable Specialty or Discipline | Intensive Care Medicine |
Project Lead(s) | Patricia Leong |
Project Member(s) | Faheem Ahmed Khan |
Connect with this contributor!
Patricia Leong - patricia_leong@nuhs.edu.sg
Project Attachment
C_244_NTFGH_QM_2020_Pilot_Implementation_of_Red_Zone_Patients_Automated_Alerts_to_Smartphones.pdf