PEEFECT" Guide to Urology
Care Process & Redesign
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Develop a guide to improve clarity, confidence, and workflow efficiency for staff at the Urology Centre. A detailed guide helped streamline complex workflows, ensuring consistent knowledge and performance.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Organisational Leadership, Quality Improvement, Lean Methodology, Human Resource, Staff Development, Knowledge Management, Knowledge Sharing
About this Content
Aims
Develop a guide to improve clarity, confidence, and workflow efficiency for staff at the Urology Centre.
Background
Complex workflows and varied staff expertise led to inefficiencies and uncertainty.
Methods
Used PDSA model, gathered feedback, conducted observations, and incorporated continuous review.
Results
Increased staff competency, reduced attrition, and enhanced productivity and quality standards.
Conclusion
A detailed guide helped streamline complex workflows, ensuring consistent knowledge and performance.
Lessons Learnt
Readily available resources were essential for staff development and workplace productivity.
Additional Information
Shortlisted for SHM 2021 (HR Category).
Keywords
Urology Guidebook, Self-help Guide
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Urology, Patient Service Associate |
Project Lead(s) | Lois Goh Jie Yi |
Project Member(s) | Boon Hwee Lan |
Connect with this contributor!
Lois Goh Jie Yi - singaporehealthcaremanagement@singhealth.com.sg