PAYNOW To Research Participants
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To reduce administrative work and time spent in handling petty cash for reimbursement within 3 months. Successful PAYNOW implementation reduced time, improved efficiency, and ensured cashless compliance.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Technology, Productivity, Time Saving, Operational Management, Financial Management, Digitalisation, Automation, Financial Services/FinTech, Quality Improvement, Workflow Redesign
About this Content
Aims
To reduce administrative work and time spent in handling petty cash for reimbursement within 3 months.
Background
Cash reimbursement was time-consuming and labor-intensive. PAYNOW aligned with national digital payment directives.
Methods
QI workgroup formation, workflow establishment, pilot, revised processes, and new WI implementation.
Results
Time reduced by 74.6% (CRCs) and 69.2% (Finance staff). Cash handling eliminated, reducing errors and risks.
Conclusion
Successful PAYNOW implementation reduced time, improved efficiency, and ensured cashless compliance. Expand to other research areas.
Lessons Learnt
Digital payments enhance efficiency, reduce risks, and align with national initiatives. Feedback is crucial.
Keywords
PAYNOW, Digital Payment, Research Reimbursement, Cashless Transactions, Staff Productivity, COVID-19 Adaptation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | LEE Hui Quan |
Project Member(s) | Joyce CHUN |
Connect with this contributor!
LEE Hui Quan - singaporehealthcaremanagement@singhealth.com.sg