Patient Verification @ SOC
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2022
Achieve 0 incidents of patient data breaches; reduce returned mails to less than 10/month by Dec 2021. Standardized workflows improved patient safety and reduced inefficiencies.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Job Effectiveness, Digital Health, Data Management, Risk Management, Workflow Redesign
About this Content
Aims
Achieve 0 incidents of patient data breaches; reduce returned mails to less than 10/month by Dec 2021.
Background
Returned mails and one data breach occurred due to inaccurate patient addresses.
Methods
Standardized patient verification at registration, treatment, and payment counters; audits and training.
Results
Data breaches eliminated; returned mails reduced but target not fully met due to external system migration issues.
Conclusion
Standardized workflows improved patient safety and reduced inefficiencies.
Lessons Learnt
Small changes improve patient care and reduce risks; effective communication is critical.
Keywords
Patient Verification, Data Management, SOC, PDPA, Risk Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Allied Health |
Applicable Specialty or Discipline | Healthcare Administrators, Patient Service Associate |
Project Lead(s) | Lynn Chen |
Project Member(s) | Sim Siew Ngoh |
Connect with this contributor!
Lynn Chen - Lynn_Chen@nuhs.edu.sg