Patient Support Services Improve Patient Care Efficiency (PSS-IPE)
Workforce Transformation
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2023
To right-site non-clinical tasks, improve efficiency, and reduce clinical staff workload during COVID-19. The PSS model provides a sustainable framework for task delegation and efficiency improvements, benefiting both clinical staff and.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Workforce Transformation, Job Redesign, Upskilling, Workforce Sustainability
About this Content
Aims
To right-site non-clinical tasks, improve efficiency, and reduce clinical staff workload during COVID-19.
Background
Clinical staff were overburdened by non-clinical tasks during COVID-19, leading to burnout and inefficiencies.
Methods
Redefined job roles with Patient Support Services (PSS) to handle non-clinical duties such as admissions, discharges, and inventory management, saving manhours and costs.
Results
Saved $40,632.84 monthly and reduced workload by 63%-75%, improving work-life balance and morale among staff; PSS implementation uplifted job value through multi-skilling.
Conclusion
The PSS model provides a sustainable framework for task delegation and efficiency improvements, benefiting both clinical staff and patients.
Lessons Learnt
Right-siting tasks enhances efficiency, job satisfaction, and organizational productivity. Creating clear roles and responsibilities is essential for success.
Additional Information
Singapore Healthcare Management Congress 2023 – Workforce Transformation Excellence
Keywords
Workforce Transformation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Bright Vision Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Ancillary Care, Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Medical Social Workers, Healthcare Administrators |
Project Lead(s) | Gabriel Gerard Yee |
Project Member(s) | Eden Tay |
Connect with this contributor!
Dr Gabriel Gerard Yee Wenjun - gabriel.gerard.yee.w.j@singhealth.com.sg
Project Attachment
C_858_SCH_NHIP_2023_Patient_Support_Services_Improve_Patient_Care_Efficiency_PSS_IPE.pdf