Patient satisfaction and behavioural intention in using the home medication delivery service in an oncology centre
Applied/Translational Research
Care Continuum
Care Process & Redesign
Singapore Allied Health Conference
National University Health System
SingHealth
31 December 2021
Measure satisfaction, identify barriers and facilitators, and recommend improvements for MDS adoption. MDS improves access and satisfaction but requires operational improvements to sustain adoption.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Care Continuum, Applied/Translational Research, Quality Improvement, Job Effectiveness, Value Based Care, Patient Satisfaction, Intermediate and Long Term Care ＆ Community Care, Home Care, Quantitative Research
About this Content
Aims
Measure satisfaction, identify barriers and facilitators, and recommend improvements for MDS adoption.
Background
COVID-19 accelerated MDS uptake; benefits include adherence, but barriers like delivery costs and wait times persist.
Methods
Cross-sectional survey of NCCS patients on MDS satisfaction, using Theory of Planned Behaviour for analysis.
Results
60.5% reported high satisfaction; barriers: delivery fees, delays; facilitators: convenience, COVID-19 safety.
Conclusion
MDS improves access and satisfaction but requires operational improvements to sustain adoption.
Lessons Learnt
Addressing costs, delivery delays, and improving accessibility enhances satisfaction and adoption.
Additional Information
Awarded SAHC 2021 Best Poster: Innovation & Digital Strategies.
Keywords
Medication Delivery, Patient Satisfaction, Barriers, COVID-19, Pharmacy, NCCS
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth, National University Health System |
Organization(s) Involved | National Cancer Centre Singapore, National University of Singapore |
Platform(s) | Singapore Allied Health Conference |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Oncology, Healthcare Administrators |
Project Lead(s) | Keegan Lin |
Project Member(s) | Yeo Shao Jie |
Connect with this contributor!
Keegan Lin - Keegan.lin.r.g@nccs.com.sg
Project Attachment
448_NCCS_NUS_SAHC_2021_Patient_satisfaction_and_behavioural_intention_combine.pdf