Patient Experience (PX) Financial Assistance Anytime, Anywhere
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2024
PX aims to be a self-help digital platform to change traditional work processes where patients need to meet Medical Social. PX has improved flexibility and time management for both patients and MSWs.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Digital Platforms, Financial Services/FinTech, Operational Management, Financial Management
About this Content
Aims
PX aims to be a self-help digital platform to change traditional work processes where patients need to meet Medical Social Workers (MSWs) physically for financial assistance.
Background
Previously, patients had to visit MSWs in person to apply for financial assistance, leading to long wait times and inefficient processes.
Methods
Developed an online platform allowing patients to submit financial assistance applications remotely, streamlining approvals and renewals.
Results
From Dec 2023 to Feb 2024, 257 patients used PX, with 174 submitting renewal requests and 83 submitting new financial assistance applications.
Conclusion
PX has improved flexibility and time management for both patients and MSWs. Future plans include expanding accessibility and refining the application process.
Lessons Learnt
Digital transformation enhances accessibility and efficiency in financial assistance applications.
Keywords
Medical Social Workers, Financial Application, Digital Platforms, Time Management, Self-Help
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Medical Social Workers |
Project Lead(s) | Jojo Yang Bin |
Project Member(s) |
Connect with this contributor!
Jojo Yang Bin - jojo.yang@sgh.com.sg
Project Attachment
984_SGH_NHIP_2024_Patient_Experience_PX_Financial_Assistance_Anytime_Anywhere_1.pdf