Paperless Specialists' Directory for GP Partners
Care Process & Redesign
Environmental Sustainability
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Transition to a paperless specialist directory for easy GP access, updates, and efficient appointment booking. Cost-effective and environmentally sustainable solution supporting efficient specialist referrals.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Environmental Sustainability, Digitalisation, Digital Health, Digital Platforms, Quality Improvement, Workflow Redesign, Cost Saving, Paper Waste
About this Content
Aims
Transition to a paperless specialist directory for easy GP access, updates, and efficient appointment booking.
Background
Paper-based directories were inefficient, costly, and environmentally unfriendly.
Methods
Created an eDirectory enhanced with QR codes linked to doctors' profiles; distributed via email and GPCME webinars.
Results
60% of GP clinics preferred the eDirectory, ensuring sustainability through biannual updates and minimized environmental impact.
Conclusion
Cost-effective and environmentally sustainable solution supporting efficient specialist referrals.
Lessons Learnt
Feedback-driven improvements ensure better support for GP clinics and enhance accessibility to specialist information.
Additional Information
SHM 2021 – 1st Prize (Communications Category).
Keywords
Automation, IT, Process Improvement, General Practitioner, Healthcare Administration
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, General Practice, Patient Service Associate |
Project Lead(s) | Brenda Lim Jia Mei |
Project Member(s) | Lim Jia Hui |
Connect with this contributor!
Brenda Lim Jia Mei - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C491_SGH_SHM_2021_Paperless_Specialists_Directory_for_GP_Partners.pdf