Paperless Appointment Workflow at Children’s Emergency (CE)
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Enhance patient safety, Go Green, improve patient experience, and save healthcare costs. Paperless workflows enhance safety, cost savings, and environmental sustainability.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Value Based Care, Business Case, Patient Reported Experience Measures, Safe Care, Adherence Rate
About this Content
Aims
Enhance patient safety, Go Green, improve patient experience, and save healthcare costs.
Background
Paper forms for appointments posed risks of errors, inefficiencies, and environmental waste.
Methods
Implemented a paperless workflow using real-time booking in SCM and eliminating paper-based forms.
Results
Saved $327.2k/year and eliminated 36,000 paper copies annually. Reduced errors and improved staff efficiency.
Conclusion
Paperless workflows enhance safety, cost savings, and environmental sustainability.
Lessons Learnt
Digital transformation requires staff adaptation and a strong focus on patient-centric benefits.
Additional Information
Total savings of $1.64M over 5 years
Keywords
Paperless Workflow, Patient Safety, Cost Savings
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Emergency Medicine |
Project Lead(s) | Rajesvari D/O Ayyakannu |
Project Member(s) | Sia Florabel Moralde |
Connect with this contributor!
Rajesvari D/O Ayyakannu - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
838_KKH_SHM_2022_Paperless_Appointment_Workflow_at_Children_s_Emergency_CE.pdf