“Paper-less” Billing to Insurers
Care Process & Redesign
Environmental Sustainability
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Reduce the carbon footprint in the billing process to insurers and review processes for alignment with organizational. Contributions of ideas enhance workplace efficiency and joy while saving costs.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Workforce Transformation, Environmental Sustainability, Quality Improvement, Workflow Redesign, Job Effectiveness, Paper Waste, Operational Management, Financial Management, Job Redesign, Workforce Performance, Workforce Productivity
About this Content
Aims
Reduce the carbon footprint in the billing process to insurers and review processes for alignment with organizational direction.
Background
See poster for more details
Methods
Root-cause analysis, feedback sessions, trials conducted to test feasibility and productivity improvements.
Results
Reduced steps from 4 to 2 in the billing process; annual cost savings projected at $356. Improved work productivity and seamless processes.
Conclusion
Contributions of ideas enhance workplace efficiency and joy while saving costs.
Lessons Learnt
Active stakeholder engagement and implementation planning are critical for seamless transitions.
Additional Information
2nd Prize, SHM Congress 2022.
Keywords
Paperless Billing, Insurance Coverage, Billing Report
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Chiew Pei Pei |
Project Member(s) | Yushidah Bte Yusoh |
Connect with this contributor!
Chiew Pei Pei - singaporehealthcaremanagement@singhealth.com.sg