Our Workforce Transformation Journey – Up-skilling Portering Attendants to Healthcare Chaperones/ Basic Care Assistants
Workforce Transformation
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2021
To upskill Portering Attendants into Healthcare Chaperones (Basic Care Assistants) to address workforce shortages and ensure. Workforce transformation relieved nurses of basic care duties, improving workforce efficiency and patient experience.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Workforce Transformation, Job Redesign, Upskilling, Workforce Sustainability
About this Content
Aims
To upskill Portering Attendants into Healthcare Chaperones (Basic Care Assistants) to address workforce shortages and ensure patient care continuity.
Background
Rising inpatient bed demand and projected nursing manpower shortages necessitated role re-design. BCAs were trained to perform basic care, freeing nurses for clinical tasks.
Methods
Designed a curriculum, engaged unions, provided skills-based training, and organized practicum sessions. Feedback loops ensured continuous improvement.
Results
39 staff re-designated as BCAs. 117 patient compliments were received. Two BCAs achieved WSQ Higher Certificates and advanced to Healthcare Assistants.
Conclusion
Workforce transformation relieved nurses of basic care duties, improving workforce efficiency and patient experience.
Lessons Learnt
Management support, stakeholder collaboration, and team-based approaches reduced resistance to change.
Keywords
Workforce Transformation, Job Redesign, Ancillary Care, Change Management, Nursing, Basic Care Assistant, Patient Compliments, KTPH
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Khoo Teck Puat Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Jolia Low |
Project Member(s) | Liu Xiaoyan |
Connect with this contributor!
Jolia Low - low.jolia.hy@ktph.com.sg
Project Attachment
368_KTPH_NHIP_2021_Our_Workforce_Transformation_Journey_Up_Skilling_Portering_Attendants_combine.pdf