Optimizing The Efficiency and Accuracy of Afternoon Tea Serving
Care Process & Redesign
Centre for Allied Health & Pharmacy Excellence
National Healthcare Group
31 December 2023
Improve afternoon tea serving accuracy by at least 50% within 6 months. Improved serving accuracy and compliance enhanced efficiency, saving time and improving patient experience.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Job Effectiveness
About this Content
Aims
Improve afternoon tea serving accuracy by at least 50% within 6 months.
Background
High workload and attrition rates affected staff compliance and tea serving accuracy.
Methods
Standardized work processes using eMOS lists (electronic and hardcopy), training, and audits.
Results
Accuracy improved from 56% to 89%; work process compliance increased from 20% to 73%.
Conclusion
Improved serving accuracy and compliance enhanced efficiency, saving time and improving patient experience.
Lessons Learnt
Standardized workflows, training, and reinforcement ensure sustainable improvements.
Keywords
Afternoon Tea Workflow, Accuracy, Compliance, Standardized Work Processes
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Ang Mo Kio Thye Hua Kwan Hospital |
Platform(s) | Centre for Allied Health & Pharmacy Excellence |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Nutrition ＆ Dietetics |
Project Lead(s) | Mok Wang Yen |
Project Member(s) | Tong Sheue Mei |
Connect with this contributor!
Mok Wang Yen - wangyen_mok@amkh.org.sg
Project Attachment
C_108_AMK_THKH_CAPE_2023_Optimising_the_Efficiency_and_Accuracy_of_Afternoon_Tea_Serving.pdf