Optimizing Inpatient O&G Electronic Results Acknowledgement: A Revamped Workflow
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2022
To reduce the percentage of unacknowledged results from inpatient wards to below 5% within six months. The revamped workflow significantly improved efficiency, safety, and data accuracy; scalable for other departments.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign
About this Content
Aims
To reduce the percentage of unacknowledged results from inpatient wards to below 5% within six months.
Background
A significant portion of inpatient O&G results remained unacknowledged, causing potential patient safety issues.
Methods
Developed a revised results acknowledgment workflow, combined training, audits, and targeted interventions for stakeholders.
Results
Reduced unacknowledged results from 31% to 0.556% within 6 months; sustained low rates across consecutive months.
Conclusion
The revamped workflow significantly improved efficiency, safety, and data accuracy; scalable for other departments.
Lessons Learnt
Stakeholder engagement, continuous training, and regular monitoring are key to sustaining improvements.
Keywords
Unacknowledged Results, Patient Safety, EMR Optimization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Obstetrics and Gynaecology |
Project Lead(s) | Boricha Yash Bhanji |
Project Member(s) | Felicia Ang Yiqian |
Connect with this contributor!
Dr. Boricha Yash Bhanji - yash.bhanji@kkh.com.sg