Optimising Specialist Outpatient Clinic using SmartViewTM with Safe Distancing Compass
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Determine appointment thresholds while complying with safe distancing measures; develop a SmartView tool for surge. SmartView improves resource utilization and enables compliance with health safety measures sustainably.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Sensors, Digital Apps, Automation, Risk Management, Safe Care, Operational Management, Resource Allocation, Data Analytics
About this Content
Aims
Determine appointment thresholds while complying with safe distancing measures; develop a SmartView tool for surge monitoring.
Background
SOCs faced challenges in managing crowds while adhering to COVID-19 safe distancing measures.
Methods
Developed Safe Distancing Compass and SmartViewTM for real-time monitoring and decision-making.
Results
Traffic light design for SmartView enabled effective allocation of resources; reduced crowding and improved clinic efficiency.
Conclusion
SmartView improves resource utilization and enables compliance with health safety measures sustainably.
Lessons Learnt
Real-time tools like SmartView enhance operational efficiency and safety during pandemic conditions.
Additional Information
SHM 2021 Merit Award (Operations Category).
Keywords
Safe Distancing, Clinic Efficiency, Digital Tools, Healthcare Administration
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Epidemiology, Healthcare Administrators, Infectious Diseases |
Project Lead(s) | Chin Lee Lian |
Project Member(s) | Oh Hong Choon |
Connect with this contributor!
Chin Lee Lian - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C477_CGH_SHM_2021_Optimising_Specialist_Outpatient_Clinic_using_SmartView.pdf