Optimising Manpower Utilisation Of Inpatient PSA
Care Process & Redesign
Training ＆ Education
National University Health System Quality Improvement
National University Health System
31 December 2018
Reduce turnaround time of Means Testing (MT) for Financial Counseling (FC) through cross-training and workload balancing. Manpower optimization reduced delays, improved efficiency, and enhanced staff morale.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Training ＆ Education, Access To Care, Turnaround Time, Quality Improvement, Job Effectiveness, Value Based Care, Patient Satisfaction, Productivity, Manhour Saving, Learning Approach, Inter-Professional Education
About this Content
Aims
Reduce turnaround time of Means Testing (MT) for Financial Counseling (FC) through cross-training and workload balancing.
Background
PSAs experienced delays, cross-covering fatigue, and overtime due to uneven workload during peak hours.
Methods
Cross-trained PSAs, workload balancing between Wards and MT PSAs, monitored turnaround time improvements.
Results
MT lead time reduced from 5 hours to 3 hours; cross-covering incidences dropped from 10 to 6 monthly.
Conclusion
Manpower optimization reduced delays, improved efficiency, and enhanced staff morale.
Lessons Learnt
Cross-training optimizes resource utilization, reduces staff fatigue, and improves patient experience.
Keywords
Manpower Utilisation, Cross-Training, Workload Balancing, Financial Counseling
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Patient Service Associate |
Project Lead(s) | Ken Kan |
Project Member(s) | Chew Yun Ping |
Connect with this contributor!
Ken Kan - ken_kok_hon_kan@nuhs.edu.sg
Project Attachment
C_151_NTFGH_QM_2018_Optimising_Manpower_Utilisation_Of_Inpatient_PSA.pdf