Optimisation of Human Resources in Ear Nose & Throat (ENT) Clinic Operations
Organisational Leadership
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Effectively manage the ENT team of room assistants to complete duties without requiring additional manpower. Optimized human resources in ENT clinic operations by efficient duty allocation.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Organisational Leadership, Workforce Transformation, Human Resource, Staff Management, Staff Wellbeing, Workforce Productivity, Workforce Sustainability
About this Content
Aims
Effectively manage the ENT team of room assistants to complete duties without requiring additional manpower.
Background
ENT clinics have high occurrences of day surgeries requiring additional duties, necessitating effective resource management.
Methods
Implemented duty segregation across three shift timings to manage responsibilities such as FIFO, consumables management, and scope image maintenance.
Results
Improved morale and attendance, timely duty completion, and success in environmental audits.
Conclusion
Optimized human resources in ENT clinic operations by efficient duty allocation.
Lessons Learnt
Clear duty segregation ensures sustainable operations without compromising staff well-being.
Additional Information
Singapore Healthcare Management 2021 – Shortlisted Project (Human Resource Category).
Keywords
Manpower Optimisation, Staff Morale, Attendance Rate.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Otolaryngology |
Project Lead(s) | Ng Yi Ting |
Project Member(s) | Reena Wati Bte Fauzi |
Connect with this contributor!
Ng Yi Ting - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C645_SKH_SHM2021_Optimisation_of_human_resources_in_ENT_clinic_operations.pdf