OneNUHS mobile application - a Digital Front Door to NUHS Service Transformation
Care Process & Redesign
Technology
IHIS Health Tech / Synapxe
National University Health System
31 December 2021
Transform care delivery and improve patient engagement via a mobile app incorporating advanced capabilities like. OneNUHS app serves as a digital front door for NUHS, transforming care delivery with a patient-centric approach.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Mobile Health, Digital Health, Digital Apps, Tele-Consultation, Telehealth, Chat Bots, Product Development, Minimal Viable Product, Value Based Care, Patient Reported Experience Measures
About this Content
Aims
Transform care delivery and improve patient engagement via a mobile app incorporating advanced capabilities like teleconsultation.
Background
Traditional service counters and static service delivery were cumbersome and outdated for healthcare needs.
Methods
Developed in collaboration with IHiS, launched the OneNUHS mobile app in two phases with MVP enhancements.
Results
Exceeded >176,000 downloads, achieving high user satisfaction; reduced in-person visits with teleconsultation services.
Conclusion
OneNUHS app serves as a digital front door for NUHS, transforming care delivery with a patient-centric approach.
Lessons Learnt
Strong stakeholder engagement, Agile methodology, and iterative feedback processes ensure successful implementation.
Additional Information
Featured in HealthTech Connect for innovation and user-centric design.
Keywords
Mobile App, Telehealth, Digital Transformation, Patient Experience
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | IHIS-Synapxe |
Platform(s) | IHIS Health Tech / Synapxe |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | |
Project Member(s) |
Connect with this contributor!
IHiS Corporate Communications - ihis.communications@ihis.com.sg
Project Attachment
C220_NUHS_IHiS_Health_Tech_2021_One_NUHS_mobile_application.pdf