One-Time Visitor Pass For External Admission
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2019
To streamline the current process and reduce registration time to 5 minutes or less. Simplified registration process significantly improved patient flow and overall satisfaction.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Productivity, Time Saving, Value Based Care, Patient Satisfaction
About this Content
Aims
To streamline the current process and reduce registration time to 5 minutes or less.
Background
The registration process for NOKs was time-consuming, impacting patient safety and lobby staff workload.
Methods
Value stream mapping identified and eliminated 12 minutes of non-value-added steps. Implemented a one-time visitor pass system and exit guide.
Results
Processing time for each NOK reduced from 15 minutes to 5 minutes. No NOKs were trapped at gantries.
Conclusion
Simplified registration process significantly improved patient flow and overall satisfaction.
Lessons Learnt
Streamlining registration enhances patient experience and reduces stress for staff.
Keywords
Quality Improvement, Visitor Pass, VMS
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Nur Amalina Binte Hairi |
Project Member(s) | Thanaletchumi S |
Connect with this contributor!
Angelin Hong - angelin_hong@nuhs.edu.sg
Project Attachment
84_JCH_QM_2019_One_Time_Visitor_Pass_For_External_Admission_combine.pdf